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Diffstat (limited to 'blog')
| -rw-r--r-- | blog/content/notes/index.gmi | 8 | ||||
| -rw-r--r-- | blog/content/notes/principles-of-service-and-support.gmi | 54 | ||||
| -rw-r--r-- | blog/content/notes/software-i-use.gmi | 350 | ||||
| -rw-r--r-- | blog/content/notes/tech/document-formats.gmi | 1 |
4 files changed, 412 insertions, 1 deletions
diff --git a/blog/content/notes/index.gmi b/blog/content/notes/index.gmi index 5453c5ee..fb49de8c 100644 --- a/blog/content/notes/index.gmi +++ b/blog/content/notes/index.gmi @@ -1,7 +1,9 @@ # Notes -=> interesting-articles Interesting articles => interesting-projects Interesting projects +=> software-i-use Software I use + +=> interesting-articles Interesting articles => greek-task-list Greek task list ## Cliff's notes @@ -66,3 +68,7 @@ Notes about some books and long articles I like: => tech/gadgets/about-headphones About headphones => tech/gadgets/x12 Lenovo ThinkPad X12 Detachable Gen 1 => tech/gadgets/pocket-computers Pocket computers + +## Others + +=> principles-of-service-and-support Principles of service and support diff --git a/blog/content/notes/principles-of-service-and-support.gmi b/blog/content/notes/principles-of-service-and-support.gmi new file mode 100644 index 00000000..0c056a80 --- /dev/null +++ b/blog/content/notes/principles-of-service-and-support.gmi @@ -0,0 +1,54 @@ +# Principles of service and support + +This document is a reflection of my personal experiences both providing and support services, and using services. + +## Service criticality + +A basic requirement of good service and support is alignment on the criticality of the service. + +Both providers and users should have aligned expectations, which might be informed by the service cost, impact of problems, and others. + +It is fine to provide an "as-is" service with support that would be otherwise unacceptable, as long as users are aware and decide to use the service with full conscience of the provided level of support. + +## Support channels + +Always provide multiple support channels as independent as reasonable to minimize the possibilities of users not being able to reach support due to errors of any kind. + +Always provide multiple support channels that are public and do not require logging in to any service. A support channel inside your application can provide a better support experience, but might not be useful to report that the application is not working. + +Always provide multiple support channels that work over widely available "open" communication protocols, such as email or the public switched telephone network (i.e. a phone number). SMS might be valid, although not everyone has a mobile phone. + +For non-interactive support channels, consider providing clear and accurate means to verify any request has been received. For example, email confirmations. + +## Ownership + +Support requests and channels must have clear ownership at all times. + +Clear ownership includes: + +* A clear linear chain of individual human owners ending in the ultimate responsible of the organization +* Aby non-human services in the chain are followed by the human responsibl for the service. +* All humans in the chain knows which requests and channels they own and which are owned by humans below them in the chain. +* All humans in the chain acknowledge their responsibility in the requests and services. + +## Service level objectives + +Support requests and channels should have clear service level objectives, such as "99% of support requests are solved automatically or receive a human response within 2 hours". + +Service level objectives measurements should be available at most times to as much people as possible, preferrably they should be completely public. + +The ultimate responsible of the organization is responsible for reviewing the service level objectives multiple times per year, although they can delegate the review. + +## Service status and incident information + +Services should provide an independent means of verifying the organization's known status of the service. For example, a public status page. + +Users should be able to consult any ongoing incidents (including known bugs) and a record of past incidents. Incidents should include a clear timeline of changes in their status. + +Any organization members responsible for the services must be able to consult all incidents related to their services. + +## Public complaints + +An individual human in the organization should be responsible for monitoring public complaints about the service outside the support channels. + +Public complaints about the service should be analyzed and measures should be taken to ensure that support channel problems are not causing the public complaints. diff --git a/blog/content/notes/software-i-use.gmi b/blog/content/notes/software-i-use.gmi new file mode 100644 index 00000000..cc5b7a9d --- /dev/null +++ b/blog/content/notes/software-i-use.gmi @@ -0,0 +1,350 @@ +# Software I use + +Linux +Operating system +:os +:desktop +:server +:3/10 + +Android +Mobile operating system +:os +:android +:2/10 + +Firefox +:browser +:android +:desktop +:4/10 + +Lagrange +Gemini client +:gemini +:android +:desktop +:9/10 + +Amfora +Gemini terminal client +:gemini +:terminal +:8/10 + +Thunderbird +:email +:android +:desktop +:7/10 + +=> https://wezterm.org/ wezterm +Terminal emulator with nice keyboard-based select and copy +:terminal-emulator +:desktop +:7/10 + +=> https://connectbot.org/ ConnectBoy +Terminal emulator for Android +:terminal-emulator +:android +:6/10 + +=> https://git.sr.ht/~delthas/senpai/ Senpai +Terminal IRC client +:chat:irc +:terminal +:8/10 + +=> https://soju.im/ soju +IRC bouncer +:chat:irc +:server +:8/10 + +Discord +Chat +:chat +:proprietary +:service +:4/10 + +Slack +Chat +:chat +:proprietary +:service +:3/10 + + +=> https://tuba.geopjr.dev/ Tuba +GNOME ActivityPub client +:activitypub +:desktop:gnome +:7/10 + +=> https://tusky.app/ Tusky +Android ActivityPub client +:activitypub +:android +:8/10 + +=> https://github.com/avaraline/incarnator Incarnator +ActivityPub server with multidomain support +:activitypub +:server +:7/10 + +Signal +Instant messenger +:im +:android +:desktop +:proprietary +:3/10 + +WhatsApp +Instant messenger +:im +:android +:desktop +:proprietary +:0/10 + +Telegram +Instant messenger +:im +:android +:desktop +:proprietary +:3/10 + +Conversations +XMPP client for Android +:im:xmpp +:android +:6/10 + +=> https://github.com/trufae/parla Parla +Delta Chat GNOME desktop client +:im:delta-chat +:desktop:gnome +:8/10 + +Delta Chat +Instant messenger +:im:delta-chat +:android +:9/10 + +Emacs +Text editor +:text-editor:emacs +:desktop +:terminal +:9/10 + +GNOME +Desktop environment +:desktop:gnome +:8/10 + +=> https://github.com/paperwm/PaperWM PaperWM +Tiling plugin for GNOME +:desktop:gnome +:9/10 + +Bitwarden +Password manager clients for Firefox and Android +:password-manager +:browser:extension +:android +:7/10 + +Vaultwarden +Bitwarden-compatible password manager server +:password-manager +:server +:9/10 + +Kagi +(Paid) search engine +:search-engine +:service +:paid +:proprietary +:6/10 + +NoScript +Extension to disable JavaScript in browsers +:browser:extension +:8/10 + +Google Calendar +Calendar service with email notifications +:service +:organization +:proprietary +:4/10 + +GMail +Email service +:service +:email +:proprietary +:4/10 + +Migadu +Email service +:service +:email +:proprietary +:paid +:8/10 + +Keep Notes +Shopping lists +:service +:organization +:proprietary +:3/10 + +org-mode +Text format for organization +:desktop +:terminal +:text-editor:emacs +:organization +:8/10 + +=> https://orgzlyrevived.com/ Orgzly Revived +Org-mode Android client with sync and widgets +:text-editor:emacs +:organization +:android +:8/10 + +Nextcloud +File synchronization and sharing +:desktop +:android +:file-sync +:server +:6/10 + +Cisco AnyConnect +VPN client for Android +:android +:vpn +:proprietary +:6/10 + +Wireguard +Site-to-site VPN +:server +:vpn +:7/10 + +=> https://ocserv.openconnect-vpn.net/ ocserv +VPN server +:7/10 +:server +:vpn + +Nagios +Monitoring system +:7/10 +:server + +F-Droid +Android alternative appstore +:android +:6/10 + +OpenFoodFacts +Food database +:service +:9/10 +:android + +Pressreader +Press reader +:android +:desktop +:service +:proprietary +:7/10 + +FreeIPA +Identity service for desktops, servers, and websites +:server +:identity:freeipa +:8/10 + +Ipsilon +SAML/OIDC for FreeIPA +:server +:identity:freeipa +:8/10 + +PostgreSQL +Relational SQL database +:server +:database +:9/10 + +ClickHouse +Relational SQL database for analytics +:server +:database +:9/10 + +Miniflux +RSS Reader +:rss +:8/10 +:server + +Flexisip +SIP server +:phone +:server +:7/10 + +Grafana +Graph service +:server +:6/10 + +=> https://seaweedfs.com/ SeaweedFS +Object storage +:server +:7/10 + +=> https://www.siderolabs.com/talos-linux Talos Linux +Kubernetes distribution +:server +:kubernetes +:6/10 + +Proxmox +Virtualization for servers +:server +:7/10 + +GitHub +Git hosting service +:service +:proprietary +:3/10 + +=> https://sourcehut.org/ Sourcehut +Git hosting service +:service +:7/10 + +=> https://www.tvmaze.com/ TVmaze +TV show tracking service +:service +:proprietary +:6/10 diff --git a/blog/content/notes/tech/document-formats.gmi b/blog/content/notes/tech/document-formats.gmi index 43aaad97..32144ec4 100644 --- a/blog/content/notes/tech/document-formats.gmi +++ b/blog/content/notes/tech/document-formats.gmi @@ -80,6 +80,7 @@ A Markdown-like closely tied to the Lean programming language. => https://github.com/nvim-neorg Neorg (similar to Org Mode for Neovim) => https://github.com/sile-typesetter/sile Sile (typesetting system) => https://github.com/davidchisnall/igk David Chisnall's "I got Knuth'd", HTML + ePub + written/online PDF, modular Lua passes, etc. +=> https://bford.info/2022/12/28/minml/ MinML is a more concise syntax for HTML-likes based on the interesting "matchertext" syntactic discipline ## Creating your own formats |